Carl Warren & Company is an employee-owned third-party administrator (TPA) that specializes in managing the claims process. Since 1944, we’ve served a broad range of public entities, businesses, and insurance companies across the nation.

Through our coast-to-coast locations we manage clients’ exposures to:

• Automobile/Fleet Liability – 24-hour reporting nationwide for claims on automobiles, buses (school, public and private), trucks, fleets, ambulances, fire trucks, construction vehicles and other modes of transportation
• General Liability – including bodily injury and premises liability for retailers, financial institutions, municipalities, schools, grocery stores and hotel/resorts
• Products Liability – involving consumer goods, medical devices, computers and peripheral equipment, chemicals and petroleum products, and food processing products
• Professional Liability – protecting physicians and other healthcare providers, attorneys, real estate agents, directors and officers, and other professionals
• Property Damage – helping clients resume normal operations following an emergency due to an accident, fire, earthquake, or weather-related conditions
• Unique Exposures – such as asbestos, construction defects, employment practices, sexual misconduct, animal sciences and elder care.

The services we provide are designed to protect our clients’ assets through claims services that include: 

• Prompt and thorough investigations
• Experienced fraud detection
• Insightful evaluations and well-considered recommendations
• Comprehensive information systems with easy-to-access reporting
• Experienced liability reserve analysis
• Fair-minded settlement negotiations
• Collaborative litigation management
• Ongoing alertness to potential hazards

 

At Carl Warren, there’s no such thing as a typical client or an ordinary claim. Each client and every interaction on that client’s behalf is handled with care. From designing a program that meets your specific needs to determining the best course of action to handle each claim, you receive individual treatment instead of predetermined routines.

 

We’re an employee-owned company, which means every person you deal with has a personal invest­ment in your ongoing, enthusiastic satisfaction. Employee ownership also gives you stability in work­ing with a company that understands and represents your concerns.  As owners, we take a long-range view of our relationship with you, understanding that our success is determined by the results we produce. Our goal is to conscientiously and properly manage your costs, while providing fair and equitable resolutions. Our recommendations on each claim come from a solid understanding of the initial event and a firm grasp on possible consequences.

 

Of all our achievements, we are most proud of our ability to build trusting client relationships that continue to thrive over the years. Many of our clients have been with us for more than twenty years, and the number of long-term customer relationships continues to grow. That accomplishment signals our commitment to you and our ability to deliver results.

 

Efficient, effective claims management

Our goal for each claim is to balance cost containment with responsible management. With your interests at stake, we move to resolution as quickly as possible through fair settlements or well-sup­ported, clearly documented denials.

Tough-minded litigation management

In spite of our best efforts to avert litigation, lawsuits are inevitable. We take legal matters seriously and encourage the attorneys we work with to fight hard on your behalf. In each case, we provide exhaustive research and detailed claims documentation that helps reduce the time attorneys must spend obtaining information. Through our experience and collaborative relationships with defense attorneys, we recommend the most cost-efficient action plan that takes into account your broader interests, including the effects of unfavorable public response. Whenever possible, we take advantage of alternative dispute resolution to avoid costly trials. Our billing guidelines for attorneys, along with careful review of legal bills help minimize your expenses.This aggressive, but fair-minded approach to legal disputes positions you as a daunting adversary in the litigation community. Over the long term, our meticulous methods ensure plaintiffs’ attorneys carefully consider their actions before deciding to file suit.

 

Client satisfaction and loyalty

Nothing we say about Carl Warren & Company is as compelling as the opinions of our clients. We routinely conduct formal and informal surveys of clients to determine how well we are measur­ing up to their expectations and to locate any areas needing attention. The overwhelming majority of clients surveyed consistently report their satisfaction, which they back up by continuing to work with us year after year. We often gain new clients through our clients’ recommendations, which we value as a high form of praise.

Please contact us at 800-572-6900 and Laura Chapman or Jean King will be able to assist in meeting your needs.